GUEST RELATIONS OFFICER
Full Time
Malaysia
Posted 4 months ago
SHANGRI-LA HOTEL
Job Title: GUEST RELATIONS OFFICER
Location: Penang, Malaysia
Salary: MYR 2800- MYR 3000
Qualifications:
- Bachelor’s Degree in Hospitality Management, Tourism, or any related field
- 2-3 years of experience in 5-star hotel
- Excellent verbal and written communication skills
- Strong customer-oriented attitude and ability to resolve customer complaints
- Ability to maintain professional attitude and demeanor at work
Responsibilities
- Deliver personalized and seamless service to VIP guests, ensuring their experience is exceptional from check-in to check-out.
- Proactively engage with guests to build relationships, collect feedback, and resolve any service issues promptly.
- Monitor the lobby area to ensure it is presentable, welcoming, and efficiently managed at all times.
- Coordinate guest preferences and logistical requirements with relevant departments to enhance guest satisfaction.
- Assist foreign-speaking guests and provide translation or cultural support as needed.
- Provide up-to-date local recommendations, directions, and relevant information to guests.
- Support the hotel’s guest recognition and loyalty programs by maintaining accurate records and offering tailored service.
- Maintain knowledge of hotel events, VIP arrivals, room blocks, and function schedules to ensure preparedness.
Terms and Conditions:
- Salary : MYR 2800 – MYR 3000
- FREE Food, Accommodation and Transportation
- Two (2) year contract renewable
Job Features
| Job Category | Hotel & Restaurant |